Moshi Monsters (DS)Moshi Monsters (DS)

Frequently Asked Questions

When will I be charged?

Unless you are paying with PayPal or Google Checkout you will not be charged until your item is dispatched. All pre-orders are charged 2 - 4 days before disptach. This is to allow time for your item to be prepared and shipped well in advance of the release date. Our Payment Guide can be found here

When will my item arrive?

Please check the 'Delivered By' date on the item page. All 'In Stock' items are usually delivered Next Business Day. Pre-Orders are delivered on or before Release Date. The Release Date is set by the Manufacturer, and is subject to changes. Please check back on the item page for any changes.

Will I be notified when my item is sent?

You will receive an email notification from us. Please check your spam folder in case our email is there. You can also check the dispatch status of your order in the 'My Account' area, under 'Order History'. Your item will only appear there once it is dispatched.

My item has not arrived. Now what?

Your item may have been delayed by Royal Mail or our other Carriers. To ensure your item is not missing, please do the following before contacting us about a missing item:

• Check with neighbours in case your item has been left with them
• Check for any calling cards left by Royal Mail or Couriers
• Check at your Local Royal Mail Depot (Sorting Office) for returned items as 'Undeliverable'
• Allow 10 working days from date of dispatch.